We know that sometimes purchases don't go to plan....  

If you wish to exchange or return an item, please use our ONLINE RETURNS SUPPORT CENTRE within 7 working days of receipt.  Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalized returns label and packaging slip.   Please have your Sales Receipt to hand.

1)   Read notes at the foot of your Sales Receipt
2)   Enter our Returns Support Centre and report any pending exchange/return to us in writing, within 7 working days of receipt
3)   Next, return the item to us within 28 days of receipt and retain proof of posting.

Cancellation Rights
In accordance with current Distance Selling Regulations, if a customer wishes to exchange or return goods bought online, they should follow the guidance given on their Sales Receipt, within 7 working days of receipt.  Please note that a customer's cancellation rights end at the end of the statutory time limit of 7 working days after receipt of online goods.    

Once pending returns are reported to us via our Returns Support Centre within 7 working days of receipt,  items must then be returned to us within 28 days of receipt, in unworn, unmarked,  saleable condition with labels intact and in original packaging.    As we currently offer free postage and packaging on all our items for sale, costs for posting any such return will only be reimbursed if we inadvertently sent a wrong item.    It is advisable to obtain proof of postage when returning goods as they remain your responsibility until we have received them.

If a customer fails to return an item to us, or returns goods at our expense,  we will charge the customer the direct costs of recovery we incur.   In the event that goods returned are not in saleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned back to you.   Additionally, if a customer ordered additional charges when they placed their order, ie: gift-wrapping etc, the cost of such additional charges will be withheld from any refund.   We will not accept liability for visible damage which was not reported to us within 1 working day of receipt by the customer.   Bespoke items cannot be refunded unless the item was found to be faulty upon receipt, or if we inadvertently sent a wrong item.