We know that sometimes purchases don't go to plan....  

If you wish to exchange or return an item, please use our ONLINE RETURNS SUPPORT CENTRE within 7 working days of receipt.  Our Returns Support Centre will guide you through our Returns Policy and provide you with a printable personalized Returns Label and Packaging Slip.   Please have your Sales Receipt to hand.

1)   Read notes at the foot of your Sales Receipt
2)   Enter our Returns Support Centre and report any pending exchange/return to us in writing, within 7 working days of  receipt
3)   Next, return the item to us within 28 days of receipt and retain proof of posting.  

Cancellation Rights
In accordance with current Distance Selling Regulations, if a customer wishes to exchange or return goods bought online, they should follow the guidance given on their Sales Receipt, within 7 working days of receipt.  Please note that a customer's cancellation rights end at the end of the statutory time limit of 7 working days after receipt of online goods.    

Once pending returns are reported to us via our Returns Support Centre within 7 working days of receipt,  items must then be posted to us within 28 days of receipt, in unworn, unmarked,  resaleable condition with labels intact and in original inner packaging.    Costs for posting any such return will only be reimbursed if we inadvertently sent a wrong item.    It is always advisable to obtain proof of postage via tracked delivery when returning goods, as such goods remain the Customer's responsibility until such time as we receive them.

If a customer fails to return an item to us, or returns goods at our expense,  we will charge the customer the direct costs of recovery we incur.   In the event that goods returned are not in fully resaleable condition, we reserve the right not to provide a refund at all (in which case the customer will be responsible for the cost of such goods being returned back to them) or deduct up to 20% of the original selling price from the amount refunded.   Additionally, if a customer ordered additional charges when they placed their Order, ie: gift-wrapping etc, the cost of such additional charges will be withheld from any refund.   We will not accept liability for visible damage which was not reported to us within 1 working day of receipt by the customer.   If a customer returns goods to us without first completing a Returns Form online within 7 working days of receipt, they will be liable for an admin and restocking fee of £7.25 and in some cases we may be unable to accept the return at all, so we would urge all customers to please follow the points above, with care.   Bespoke items cannot be refunded unless the item was found to be faulty upon receipt, or if we inadvertently sent a wrong item.